FAQ

How can I wash my glute bands?
You can soak your band in warm water with soap. Lay out to dry. It is not recommended to do this often
My silicone printed logo ripped? Is that normal?
Yes. The silicone label will rip slightly with use.
What resistance should i purchase?
I suggest beginners always start out with my light/medium resistance, but you can use either resistance! It depends on what youre using the band for and your fitness level.
How many resistances do you offer?
Two. Light/medium, medium/heavy 
Is there a rubber grip interior on the inside?
Yes. There are 2 strips of rubber in the inside to prevent slipping and rolling. 
What is the bar pad used for?
The bar pad is intended to help take strain off your neck, and/or hips! It is most often used for hip thrusts and squats.
Can my ankle straps be adjusted?
Yes. We tried to make them universal for everyone.
If you have smaller ankles, you can overlap the  front for a tighter fit.

Can my packaging be reused?
Yes. We always want to make sure you are reusing plastic. It is not intended for heavy use, and mostly to protect our product in the shipping process.

What lengths do your bands come in?
The length of our bands do not determine the resistance. We have one universal length that is nice and secure and stays put.

What is your “Boyfriend Band”?
Our boyfriend band was made for a male, or anyone that wanted more room in their resistance band. It is our medium/heavy resistance, with just a larger circumference.

What are your long bands used for?
Long bands are so versatile, and perfect for home and gym workouts. You can check Suzie’s Instagram for video examples using her long bands.
Can i return or exchange my items?
All items are final sale.
NEW PRODUCT RELEASE / HIGH VOLUME HOLIDAYS 
  • Can I cancel my order? Your order can only be cancelled prior to the order being shipped. Once an order has been shipped (you have received an email with your tracking information) we can no longer cancel the order. To have your order cancelled, please email customer service at bands@suziebfit.com and provide your Name, Order Number and in the subject line "Order Cancellation". Once your order has been cancelled, you will receive a confirmation email of the cancelled order. Please allow the banks/credit card companies, 3-5 business days for the refund to clear through to your account. 

 

  • Can I change my shipping address? Your shipping address can be changed prior to the order being shipped. Please email customer service at bands@suziebfit.com and include your Name, Order Number and correct shipping address you'd like it changed to. Once your shipping address has been changed, you will receive a confirmation email from usOnly a shipping address can be changed, billing addresses cannot be changed. Once an order has been shipped (you have received an email with your tracking information) we can no longer change the shipping address. 

 

  • Can I change out items from my order or add on an item to my order? Once an order has been placed, we cannot change out the inventory on it or add additional items to an existing order. 

 

  • I never received a confirmation email? Please double check that our emails are not going to your Spam folder. Typically, that is where they get filtered to. If after checking your Spam folder and there still is no email confirmation, it most likely means the email was entered in incorrectly at checkout. Please reach out to customer service at bands@suziebfit.com. Please include your Name, Order Number and correct email address to have it changed to. 
Have a question about an item you ordered?